Refund & Returns Policy

Last updated: November 2026

We want you to love every jar from Independent. Because our ghee, oils and pickles are food products, returns are accepted only in the situations below.

Damaged, leaking or wrong product

If your order arrives damaged, leaking, tampered with, or you received the wrong product, contact us within 48 hours of delivery on WhatsApp or email with:

your order number, and
clear photos or an unboxing video showing the issue.

After checking, we will send a free replacement or give you a full refund.

Items that cannot be returned

For hygiene and food-safety reasons, we cannot accept returns of opened or used products, or returns because of a change of mind or personal taste preference.

Order cancellation

You can cancel your order free of charge before it is dispatched by contacting us. Once an order has been shipped, it cannot be cancelled.

Refunds

Prepaid orders (UPI, card, netbanking): refunded to the original payment method within 5–7 working days of approval.
Cash on Delivery orders: refunded to your UPI ID or bank account within 5–7 working days of approval.

Contact us

Phone / WhatsApp: +91 88474 03513
Email: Officialindependent@gmail.com
Address: 43-C, Dashmesh Colony, Ropar, Punjab – 140001, India